FAQs

Please check your SPAM/JUNK folder first. If it's not in there, don't worry, sometimes technology isn't as reliable as we think.
Please email us at support@FastKnits.com and we will check your payment and email you the pattern directly as soon as possible
HOW DO I ACCESS THE PATTERNS AFTER PURCHASE ?
After payment clears, you will receive an email with a link to the download. You can save the download straight to your phone, computer or iPad so that you can access the pattern anywhere at any time! Be sure to backup your product just in case 

WHAT IF I TYPED THE WRONG EMAIL ADDRESS ?
Please contact us so we can change your email. address. We can change your email address, name, and address but we cannot change your order. So Please fill in your address in all details, otherwise the package we mail to you will be returned to us.
WHAT PAYMENT METHODS DO YOU ACCEPT ?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal. checks, money orders, direct bank transfers or cash on delivery.
HOW SECURE IS MY ONLINE ORDER ?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER ?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
WILL I BE CHARGED WITH CUSTOMS AND TAXES ? We do not charge shipping nor taxes for my PDF files wherever you are from this world ARE ANY OF YOUR PATTERNS AVAILABLE IN A HARDCOPY VERSION ? FastKnits is a green & friendly website. For environmental considerations; we don't offer hardcopies. We leave the choice to our customers to choose if they want to print the document or not

WHAT'S THE REFUND POLICY FOR DIGITAL PATTERNS?
If what you see is not what you expected, just reply to the download email within 24h, and you'll get a full refund.

HOW DO I PRINT PATTERNS FROM YOUR SITE?
There are two ways to print from our website: You can download a copy of the pattern in Adobe Acrobat Reader PDF format to your computer and then print it, or you can print it directly from your browser.
Most computers come with Reader installed that allows you to read PDF files. You can download a free copy at https://get.adobe.com/reader/
CAN YOU PRINT MY PDF PATTERN FOR ME
Unfortunately I am really sorry that we are unable to print PDF patterns for you, but if you are struggling to print your pattern, or you don't own a printer, there are some alternative options
You can take your PDF pattern to a copy or printing shop, where they will be able to print it for you. There are also online printing services available, where you can upload your PDF patterns, and they will print and post them to you for a fee.

YOU HAVE A PATTERN THAT I WOULD LIKE IN A DIFFERENT SIZE - WHY CAN'T YOU PROVIDE IT?
Unfortunately we cannot provide every pattern in every size. Each new size requires a considerable amount of labor in order to modify and test the design, and certain patterns will not translate well to larger or smaller sizes. Going forward, you can generally expect adult items to be available in sizes ranging from XS to 2X, but we cannot remake older patterns that do not conform to this sizing guideline.

HOW TO PRINT?
• Ensure you print your PDF patterns at actual size (100% scale).
• Verify that the print out size is correct by measuring the print test box.
• Align pages following the margins and tape them together using clear tape.
• This pattern includes a layer option so you can choose to print just your size to save ink and time.

HOW DO I KNOW IF A PATTERN IS TOO DIFFICULT FOR ME (PATTERN SKILL RATINGS)?

Beginner: Basic stitches including increasing, decreasing and finishing skills.

Easy (Beginner+): Simple stitch patterns and/or shaping.

Intermediate: More complicated stitch patterns and charts.

Intermediate+: More than one stitch pattern within one pattern and more involved shaping.

Experienced: Intricate stitch and color patterns and/or involved shaping and finishing techniques.

HOW CAN I CONTACT FastKnits?

You can contact our customer support team via email at: support@FastKnits.com We do our best to respond within 48 hours.